At Creative Seatings Pvt. Ltd., we are committed to delivering high-quality seating solutions and ensuring complete customer satisfaction with every purchase. We understand that in some cases, issues may arise, and we are always ready to support our customers with a fair and transparent replacement process.

Our goal is not just to sell products, but to build long-term trust by providing reliable service and assistance whenever required.

When to Contact Us

If you face any issue related to the product’s functionality, performance, or condition after delivery, we request you to contact our customer support team as soon as possible.

You can reach out to us via phone or email, and our team will carefully review your concern and guide you through the next steps. We aim to respond promptly and resolve your issue in the most efficient manner.

Eligibility for Replacement

We offer replacement of products under specific conditions to ensure fairness and maintain product quality standards. Replacement requests will be accepted only if they fall under valid conditions such as manufacturing defects, damage during delivery, or incorrect product delivery.

All replacement requests must comply with the warranty terms applicable to the specific product. Our team may request supporting documents such as product images, invoice copies, or may arrange a technician visit if required for proper inspection.

Conditions for Replacement Approval

A product will be eligible for replacement under the following situations:

  • If the product has a genuine manufacturing defect or does not function as intended under normal usage conditions
  • If the wrong product has been delivered compared to the order placed by the customer
  • If the product is received in a damaged condition at the time of delivery, and the issue is reported within 48 hours of receiving the product

We strongly recommend inspecting the product at the time of delivery to ensure any issues are reported within the specified time frame.

Important Requirements for Replacement

To process a replacement request smoothly, the following conditions must be fulfilled:

  • The product must be unused except for basic inspection or trial fitting, and should not be installed or altered in any way
  • The product should be free from stains, scratches, damages, or marks caused after delivery
  • All original packaging materials, labels, and tags must be intact and returned along with the product
  • The original invoice or proof of purchase must be provided at the time of replacement request
  • The product should be returned in a condition that allows it to be resold after inspection

Failure to meet any of these conditions may result in rejection of the replacement request.

Inspection and Approval Process

Once the returned product is received at our facility, our Quality Check team will carefully inspect it based on the issue reported by the customer.

The team will verify the condition of the product, supporting documents, and the nature of the defect or issue. If the claim is found valid and meets all replacement conditions, the replacement will be approved and processed accordingly.

You will be notified via email or phone regarding the status of your replacement request, whether it is approved or rejected.

Cases Where Replacement Will Not Be Applicable

Replacement requests may be rejected in situations where the issue is found to be caused by improper usage, mishandling, or installation by the customer.

If the product has been used beyond normal inspection, damaged after delivery, or does not meet the required return conditions, it will not be eligible for replacement.

In such cases, the same product will be returned back to the customer, and no replacement will be issued.

No Cash Refund Policy

Creative Seatings Pvt. Ltd. follows a strict no cash refund policy. We only offer replacement for eligible products and do not provide monetary refunds under normal circumstances.

In specific approved cases, any applicable amount may be processed through bank transfer or adjusted as per company policy. The final decision regarding such cases will be taken by our internal team.

Final Decision Authority

All replacement requests are subject to review and approval by our Quality Check and Support team. The decision taken by the company after evaluation will be considered final and binding.

We ensure that every request is handled fairly, transparently, and in line with our company policies to maintain consistency and customer trust.

Contact Information

For any replacement-related queries or support, please contact us:Creative Seatings Pvt. Ltd.
Website: www.creativeseatings.com
Email:
Phone:
Address:

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